New Patients

Starting Treatment at Rivia Therapeutics

All new patients begin with an Initial Assessment. This appointment provides enough time to review your health history, assess your primary concern and begin treatment when appropriate. Initial Assessments are available for adults, teenagers and children. However, new-patient booking availability depends on many factors. Please review the current intake status below before attempting to book.

Is Rivia Accepting New Patients?

Current New-Patient Intake Status

🔴 Adults (18+): CLOSED

Rivia Therapeutics is currently not accepting additional adult patients for Initial Assessments.

My schedule is at full capacity, and existing appointments are reserved to ensure established patients can continue accessing follow-up care within a reasonable amount of time.

There are no additional Initial Assessment appointments available outside of my existing schedule, and I am unable to make exceptions.

Adults wishing to be considered for future openings must register for an online account and join the Adult Initial Assessment waitlist through the booking system.

🟢 Children & Teenagers (Under 18): OPEN

Rivia Therapeutics is accepting new patients under the age of 18.

Initial Assessments for children and teenagers are available to book directly through the online booking system, subject to appointment availability.

If no suitable appointment is showing, please register for an account and join the appropriate Initial Assessment waitlist.

Online Booking & Registration rivia.janeapp.com

All new-patient registrations, appointment bookings and waitlist requests must be completed online.

Please do not call or message to request an exception to the adult intake closure. I am unable to accommodate these requests.

How to Join the Initial Assessment Waitlist

If you are an adult seeking an Initial Assessment, or you are booking for someone under 18 and cannot find a suitable appointment, please join the appropriate online waitlist.

To register for the waitlist:

Visit rivia.janeapp.com.
Create an account or sign in to your existing patient profile.
Navigate to the waitlist and select the appropriate Initial Assessment for your age category.
Choose the days and times you are available.
Include a brief note describing what you would like assessed.
Indicate whether your concern is urgent or time-sensitive.

Examples of time-sensitive concerns include:

Pregnancy approaching delivery
Upcoming surgery
A time-sensitive return-to-work or return-to-sport concern

Waitlist requests may be reviewed based on appointment availability, the date requested and the nature or urgency of the concern.

Important: Joining the waitlist does not guarantee an appointment or a specific timeframe for being contacted.

The online waitlist is the only method for requesting consideration for a future Initial Assessment. Calling or messaging the clinic will not provide earlier access to appointments or priority over other waitlisted patients.

What to Expect at Your First Appointment

Health History and Conversation

Your appointment will begin with a discussion about your current concern, relevant medical history, previous injuries, surgeries and what you would like to improve.

This conversation helps establish a clearer understanding of your symptoms, treatment goals and any factors that may influence your care.

Physical Assessment

Your assessment may include:

Observation of posture and movement
Active and passive range-of-motion testing
Hands-on assessment
Orthopedic or functional testing when appropriate
Assessment of related areas that may be contributing to your symptoms
Gait or movement analysis when relevant

You may be asked to move, change position or expose the area being assessed. Draping and treatment are always adjusted to your comfort and consent.

Hands-On Treatment

Treatment will usually begin during the Initial Assessment when it is safe and appropriate to do so.

The techniques used will depend on your assessment findings and may include:

Manual osteopathic treatment
Registered massage therapy when clinically appropriate
Joint and soft-tissue techniques
Movement-based treatment
Scar or fascial work
Kinesiology taping
Other clinically appropriate techniques

Treatment is adapted to the individual rather than following the same routine for every patient.

Please note: Massage therapy is not offered as a standalone service. Massage techniques may be incorporated into treatment when they support your assessment findings and overall treatment plan.

Recommendations & Next Steps

At the end of your appointment, we will discuss the assessment findings and any practical recommendations.

These may include:

Home exercises or mobility work
Activity modifications
Suggested follow-up timing
The most appropriate follow-up appointment length
Referral to another healthcare provider when further assessment or treatment is needed

Not every patient requires frequent or ongoing appointments. Recommendations are based on your individual concern, goals and response to treatment.

Online Booking & Payment Information

All appointment availability, online booking and waitlist requests are managed through rivia.janeapp.com.

Online booking requires a credit card to be securely stored through the booking system.

Clinic staff cannot view your complete credit card information. The card is held to support the clinic's cancellation and missed-appointment policies.

Please ensure your contact information, appointment availability and waitlist preferences are kept up to date so you can be contacted if a suitable opening becomes available.

Cancellation & Late Arrival Policy

Appointments are reserved specifically for you.

At least 24 hours' notice is required when cancelling or rescheduling an appointment.

A missed appointment or late cancellation may be charged up to the full appointment fee. When possible, the fee may be waived if the appointment can be filled by another patient.

Arriving late may shorten the amount of treatment time available. The full appointment fee still applies.

For shorter appointments, arriving more than 10 minutes late may mean there is not enough time to safely or appropriately complete the appointment.

Please review and accept the complete clinic policies when booking online.

Have Another Question?

For appointment availability, new-patient registration, booking or waitlist requests, please use the online booking system:

🌐 rivia.janeapp.com

For general questions not answered through the online booking system, you may text or leave a voicemail at 780-871-1202.

Please note that adult intake exceptions, requests for appointments outside the published schedule and manual waitlist additions cannot be accommodated. All requests for future Initial Assessments must be submitted through online registration.

Rivia Therapeutics does not have a receptionist. Messages are answered between patient appointments and during regular clinic business hours. Because appointment availability and waitlist registration are managed online, individual appointment requests may not receive a separate response.

Thank you for respecting the clinic's scheduling and booking procedures.